Wild Heart Design respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit wildheartdesign.co.za, contact us, use one of our online planning tools or engage us to provide a service.
Wild Heart Design is a South African business registered under company registration number K2020678375. In this policy, “Wild Heart Design”, “we”, “us” and “our” refer to Wild Heart Design.
1Information we collect
We may collect personal information that you provide directly to us, including:
- Your name and surname
- Business or company name
- Email address
- Telephone or WhatsApp number
- Website address
- Billing and business information
- Information submitted through our contact forms
- Project requirements, goals, budgets and timelines
- Information entered into our Website Quote Builder or SEO Goals Planner
- Messages, correspondence and files you send to us
- Information required to prepare quotations, agreements or invoices
- Information necessary to deliver and support our services
When you use our website, certain technical information may also be collected automatically, including:
- Your IP address
- Browser and device information
- General location information
- Pages visited and time spent on the website
- Referring website or advertising source
- Interactions such as form submissions, button clicks and WhatsApp link clicks
- Cookie identifiers and analytics information
We only collect information that is reasonably necessary for the purposes described in this policy.
2How we collect information
We may collect personal information when you:
- Submit an enquiry or contact form
- Request a quotation
- Use one of our website planning tools
- Contact us by email, telephone or WhatsApp
- Accept a quotation or enter into an agreement with us
- Purchase or subscribe to one of our services
- Communicate with us during a project
- Visit or interact with our website
- Respond to an advertisement or marketing campaign
We may also receive information from third-party platforms where you have chosen to interact with us, such as Google, Meta, WhatsApp or social media platforms.
3How we use your information
We may use personal information to:
- Respond to enquiries and requests
- Understand your business and project requirements
- Prepare quotations, proposals and recommendations
- Provide website design, development, hosting, maintenance, SEO, Google Ads and related services
- Manage projects and communicate with clients
- Process invoices and payments
- Provide technical support
- Maintain and improve our website and services
- Measure website and advertising performance
- Monitor website security and prevent misuse
- Comply with legal, accounting and regulatory obligations
- Maintain appropriate business and client records
- Send relevant service updates or marketing communications where permitted
We will not sell or rent your personal information.
4Legal grounds for processing
We process personal information when:
- You have given us consent
- The information is required to respond to your request
- Processing is necessary to provide a service or fulfil an agreement
- We have a legitimate business interest that does not unfairly affect your privacy
- Processing is required by law
- Processing is necessary to protect our rights or the rights of another person
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that occurred before consent was withdrawn.
5Website forms and planning tools
Information submitted through our contact forms, Website Quote Builder, SEO Goals Planner or similar tools is used to understand your requirements and respond to your enquiry.
Any price, timeline or recommendation produced by an automated planning tool is an initial estimate only. Information entered into these tools may be stored with your enquiry and reviewed by our team.
Please do not submit confidential information, passwords or sensitive personal information through a general website form unless we specifically request it through a secure process.
6Cookies and analytics
Our website may use cookies and similar technologies to:
- Ensure the website works correctly
- Remember preferences
- Understand how visitors use the website
- Measure enquiries and other conversions
- Improve website content and performance
- Assess the effectiveness of advertising campaigns
- Support remarketing or audience measurement where consent has been provided
We may use services such as Google Analytics, Google Ads and other measurement or advertising platforms. These providers may place or read cookies and process technical information according to their own privacy policies.
Where required, non-essential cookies will only be activated after you provide consent through our cookie banner. You can change your preferences through the website’s cookie controls or your browser settings.
Blocking certain cookies may affect how some parts of the website function.
7WhatsApp and external communications
When you contact us through WhatsApp, email, telephone or another third-party platform, that service provider may process your information according to its own privacy policy.
Clicking a WhatsApp link on our website may take you to WhatsApp or open the application on your device. Your use of WhatsApp is governed by WhatsApp’s own terms and privacy practices.
We may retain relevant business communications where necessary to respond to your enquiry, manage a project, provide support or maintain appropriate records.
8Direct marketing
We may occasionally send information about our services, business updates or relevant offers where:
- You have consented to receive them;
- You are an existing client and the communication relates to similar services; or
- The communication is otherwise permitted by law.
You may opt out at any time by using the unsubscribe option provided or contacting us directly. Service-related messages, invoices, project updates and important account notices are not considered marketing communications.
9Sharing personal information
We may share personal information with trusted service providers where reasonably necessary to operate our business or provide our services. These may include:
- Website and email hosting providers
- Cloud storage and backup providers
- Accounting, invoicing and payment platforms
- Website analytics and advertising platforms
- Security, maintenance and technical service providers
- Professional advisers or contractors working under appropriate confidentiality obligations
- Regulatory bodies or authorities where disclosure is legally required
We only provide the information reasonably necessary for the relevant purpose. Where appropriate, we require service providers to protect the information they process on our behalf.
We may also disclose information when required to comply with the law, enforce an agreement, investigate suspected fraud or security incidents, or protect our legitimate rights.
10International processing
Some of our service providers may store or process information outside South Africa. Where personal information is transferred internationally, we take reasonable steps to ensure that the recipient is subject to appropriate data-protection requirements, contractual safeguards or other protections recognised under applicable law.
11Information processed for clients
When Wild Heart Design hosts, maintains or works on a client’s website, we may process personal information on that client’s behalf.
In these circumstances, the client will generally be the responsible party for the information collected through its website, store, forms, customer accounts or other systems. Wild Heart Design acts as an operator and processes that information according to the client’s instructions, our service agreement and applicable law.
Visitors and customers seeking to exercise rights relating to information collected by one of our clients should ordinarily contact that client directly.
12Data security
We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
These safeguards may include:
- Access controls and strong passwords
- Two-factor authentication where available
- Website security and malware monitoring
- Software updates and maintenance
- Secure hosting infrastructure
- Backups
- Restricted access to client and business information
- Security measures required from relevant service providers
No method of electronic storage or online transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
If a security compromise involving personal information occurs, we will assess it and notify affected parties and the Information Regulator where required by law.
13How long we keep information
We retain personal information only for as long as reasonably necessary to:
- Respond to enquiries
- Provide services
- Maintain client and project records
- Meet tax, accounting and legal obligations
- Resolve disputes
- Enforce agreements
- Maintain website security and backups
Retention periods vary according to the nature of the information and the reason it was collected. When information is no longer required, we will securely delete, destroy or anonymise it where reasonably practical.
Some information may remain temporarily within secured backups until those backups are overwritten through the normal backup cycle.
14Your rights
Subject to applicable law, you may:
- Ask whether we hold personal information about you
- Request access to your personal information
- Ask us to correct or update inaccurate information
- Request deletion or destruction of information that we are no longer authorised to retain
- Object to certain processing
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Submit a complaint to the Information Regulator
We may need to verify your identity before responding to a request. Certain rights may be limited where we are legally required or entitled to retain the information.
POPIA establishes rights for individuals and conditions for lawful processing of personal information. You can read the official Protection of Personal Information Act for further information.
15Children’s information
Our website and services are intended primarily for businesses and adults. We do not knowingly collect personal information from children without appropriate consent from a parent, guardian or competent person where required.
If you believe a child has submitted personal information to us without the necessary consent, please contact us so that we can take appropriate action.
16Third-party websites
Our website may contain links to third-party websites, applications or platforms. We do not control their privacy or security practices and are not responsible for how they collect or process information.
We recommend reviewing the privacy policy of any external service before providing personal information.
17Changes to this policy
We may update this Privacy Policy when our services, website practices or legal obligations change. The latest version will be published on this page with the date on which it was last updated.
Material changes may also be communicated through the website or directly to affected clients where appropriate.
18Contact us
If you have a privacy-related question, want to exercise your rights or wish to object to how your information is being processed, contact:
Wild Heart Design
Company registration number: K2020678375
Hilton, KwaZulu-Natal and Cape Town, Western Cape
South Africa
Email: info@wildheartdesign.co.za
WhatsApp: 083 794 3114
Website: wildheartdesign.co.za
19Complaints
If you are not satisfied with how we handle your personal information, please contact us first so that we can try to resolve the matter.
You may also submit a complaint to the South African Information Regulator. Contact details and complaint procedures are available through the Information Regulator’s official website.