Terms and Conditions
Table of Contents
Website Build Terms & Conditions
1. Scope of Work
1.1 Wild Heart agrees to design and develop a website according to the specifications provided by the client in the accepted quote.
2. Payment Terms
2.1 The total website build cost is divided into two equal payments.
2.2 The first payment is due upon acceptance of the quote to initiate the build.
2.4 The final payment is due on completion / go-live.
3. Content Provision
3. 1 Clients are responsible for providing all necessary content, including text, images, and other media, in a timely manner.
3.2 Delays in content provision by the client may result in project delays.
4. Revisions
4.1 Clients are entitled to a set number of revisions as specified in the quote. Additional revisions may incur extra charges.
5. Completion & Delivery
5.1 The website will be considered complete upon final approval by the client.
5.2 Once the website is launched, any changes or modifications will be considered as updates or maintenance and may be subject to additional fees.
6. Maintenance & Hosting
6.1 Hosting is included in our maintenance packages.
6.2 Clients who exceed their hosting package space will be notified of the higher hosting price, resulting in an increased fee.
6.3 A minimum of 12 months is required for our maintenance package. After this period, clients can choose to continue or cancel the service.
7. Ownership & Copyright
7.1 Upon full payment, the client will have full ownership of the website. However, Wild Heart retains the right to use the website for promotional and portfolio purposes.
7.2 Clients are responsible for ensuring that all content provided is original or has the necessary permissions for use.
8. Termination
8.1 Either party may terminate the agreement with written notice. In the event of termination, payments made are non-refundable, and any work completed but not yet paid for will be invoiced.
9. Liability
9.1 Wild Heart is not liable for any indirect, incidental, or consequential damages or loss of profits, revenue, data, or use by the client or any third party, whether in an action in contract or tort or based on a warranty.
10. Governing Law
10.1 These terms and conditions shall be governed by and construed in accordance with the laws of [Your Country/State].
11. No Refund Policy
11.1 Due to the nature of our services, all payments made for website packages (including upfront payments) are non-refundable. By accepting our quote and proceeding with payment, you acknowledge and agree that no refunds will be issued once work has commenced. This policy ensures that we can allocate the necessary resources and time to your project without disruption.
Hosting & Website Maintenance Packages
1. Scope of Maintenance Services
1.1. Wild Heart offers website maintenance packages that include services such as updates, bug fixes, hosting, and other related tasks to ensure the smooth operation of the client’s website.
1.2. The specific services included in each package will be detailed in the individual package description provided to the client upon selection.
2. Hosting
2.1. All website maintenance packages include hosting services. The hosting services will ensure that the client’s website remains accessible online and operates without interruptions.
2.2. Any downtime or issues related to hosting will be addressed promptly by Wild Heart, with the aim to restore full website functionality as soon as possible.
2.3. Each maintenance package comes with a specified hosting space. If a client’s usage exceeds this space, they will be notified of the need to upgrade to a higher hosting package. The client will be informed of the increased price associated with the upgraded hosting package. Continued use of the services after this notification will be considered acceptance of the new hosting package and its associated costs.
2.4. Clients subscribed exclusively to our hosting package will not receive monthly updates, including theme upgrades, hack repairs, or any website modifications.
3. Monthly Update Time
3.1. Clients are allocated a specific amount of time each month for updates, as per their chosen maintenance package.
3.2. Any unused monthly update time does not carry over to the subsequent month. Clients are encouraged to utilize their allocated time to ensure their website remains current and functional.
3.3. If a client does not use their allocated update time within a month, they forfeit that time, and it will not be credited or refunded.
4. Client Responsibilities
4.1. Clients are responsible for providing all necessary content, information, and approvals in a timely manner to facilitate the maintenance services.
4.2. Delays in providing necessary content or approvals may result in delays in updates or other maintenance tasks.
5. Payment Terms
5.1. Payment for the maintenance packages is due as per the agreed-upon schedule between Wild Heart and the client.
5.2. Late payments may result in suspension or termination of maintenance services.
5.3 Monthly payments must be processed through our Netcash Debit Order system. Wild Heart only accepts EFTs for annual payments.
6. Termination and Transferring domains
6.1. Either party may terminate the maintenance agreement with a written notice of 30 days. Any payments due up to the date of termination will still be owed.
6.2 Cancellation and Domain Transfer Clause: Clients wishing to terminate their hosting service must provide one calendar month’s notice. During this notice period, it is the client’s responsibility to arrange for the transfer of their domain. Failure to transfer the domain within the specified timeframe will result in the loss of the domain and all associated data. Alternatively, clients may incur continued hosting charges until such a transfer is completed.
Start Up Package Terms and Conditions
1. Payment & Subscription Terms
1.1. The Start-Up Package is a monthly subscription service with a minimum term of 12 months.
1.2. Monthly payments are due in advance and will be processed via debit order or EFT.
1.3. If payment is not received by the due date, services may be suspended until the outstanding amount is settled.
2. Website Ownership & Handover
2.1. After completing 12 consecutive monthly payments, clients have two options:
•Take full ownership of the website by paying a handover fee of R1,500.
•Continue the monthly subscription and receive a website revamp to keep the site updated.
2.2. Upon payment of the handover fee, all website files and logins will be provided to the client, and ongoing support & updates will cease unless a separate maintenance package is purchased.
3. Cancellation & Early Termination
3.1. Clients may cancel their subscription before the 12-month period, but an early termination fee will apply. This fee will be equal to the remaining monthly payments for the 12-month term.
3.2. Cancellation requests must be submitted in writing with at least 30 days’ notice.
4. Support & Maintenance
4.1. The package includes:
•Monthly theme & plugin updates
•Basic SEO setup (meta tags, image optimization)
•30 minutes of maintenance & website updates per month
4.2. Additional support, custom changes, or extra design work outside of the allocated 30 minutes will be billed separately.
5. Service Suspension & Refunds
5.1. If payment is missed for two consecutive months, Wild Heart reserves the right to suspend or terminate the website until outstanding balances are cleared.
5.2. No refunds will be issued for any fees paid toward the subscription.
6. Hosting
6.1. Hosting is not included in the Start-Up Package but can be purchased separately.
6.2. Clients using their own hosting provider are responsible for ensuring their hosting meets the necessary requirements for website functionality.
7. Liability & Indemnity
7.1. Wild Heart is not liable for any third-party service failures (e.g., hosting downtime, payment gateways).
7.2. The client is responsible for providing accurate content & images for the website.
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