Terms and Condition for all clients including agencies.

Please make sure you accept our terms before commencing with any builds.


Terms & Conditions

    Unless expressly agreed in writing to the contrary Wild Heart Design will not accept liability to the Client for unforeseen delays in completing a project.
    In the event that there is a delay in the completion of a project, Wild Heart Design will communicate such delays to the Client in writing via email.
    All website/graphic design content needs to be provided by the client within 2 weeks of a deposit being paid to commence a project.
    Additional pages, images and revisions on projects above the scope of work agreed above will attract additional charges.
    The client is required to provide Wild Heart Design with all the content required for a project within the period detailed above. Should the client delay issuing Wild Heart Design with the content required for the project, Wild Heart Design reserves the right to renegotiate the cost of the project as well as the expected completion date. In such instances, Wild Heart Design will request any outstanding payments to be settled before the continuation of the project.
    Wild Heart Design's standard payment terms are 7 days from the date of invoice.
    An advance of 50% of the total cost of the project is required before work can commence, unless otherwise stated. Only upon receipt of payment, will a project be opened for the services requested. Payment is accepted by Electronic Funds Transfer (ETF) ONLY, or PayPal for International clients, in US Dollars unless otherwise agreed.
    Once Wild Heart Design receives the deposit, basic design concepts will begin. The balance is due and payable on completion of the project or 30 days from commencement of the project, whichever comes first.
    Wild Heart Design to submit a ‘First Mock up Draft’ of standard web site no later than ten (10) days (larger, more complex websites- to come to an agreement) after Wild Heart Design receives signed agreement, along with down payment and initial direction from the Client (Web Site Design Brief and Content).
    The Client is to provide Wild Heart Design with all the data needed to complete the website, including text, company logo, and images. Communication between Wild Heart Design and Client is crucial during this phase to ensure that the ultimate publication will match the Clients taste and requirements.
    Upon completion of this stage, the Client will be asked to confirm acceptance for the basic site design via email. Once acceptance is received from the Client, work will commence to complete the project.
    Upon completion of the website, an approval email will be sent to the Client. Client will supply written approval by via email.
    Final payment to be paid within 30 days of commencement of the project, or upon project completion whichever comes first. Any additional charges incurred will be due within seven (7) days after delivery of the project and invoice. All payments are non- refundable and required even if deliverables are not used by client. Should payment not be made within thirty (30) days of notification, a late payment penalty of R550 will be charged per month that the fees remain outstanding. Wild Heart Design reserves the right to remove all web content from the website if payment is not made within thirty (30) days of completion notification. If case collection proves necessary, Client agrees to pay all fees incurred in that process.
    Cancellation of the project at the request of the Client must be made by registered email. In the event that work is postponed or cancelled at the request of the Client by registered email, Concept Design South Africa shall have the right to retain the original deposit. In the event this amount is not sufficient to cover Wild Heart Design for the time and expense already invested in the project, the Client shall be liable to pay for all work completed at the hourly rate. If additional payment is due, this will be billed to the Client within seven (7) days of notification via registered letter to stop work.
    Wild Heart Design and Client must work together to complete the web site in a timely manner for both parties to remain profitable. We agree to work expeditiously to complete this project no later than thirty (30) working days from date of cleared deposit, and receiving all relevant material from the Client.
    Wild Heart Design, however, cannot be held liable for late completion should the Client not revert with feedback in a timely manner.
    If you would like to read Wild Heart Design's full Terms and Conditions, you can read them here:

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